Orion Educational Society
Job description
Job Title: Trainer Front Office & Guest Service Associate
Department: Training & Development
Location: [Insert Location]
Reporting To: Training Manager / Project Head
Job Summary:
The Trainer – Front Office & Guest Service Associate will be responsible for delivering high-quality training to candidates in hospitality front office operations and guest service skills. The role focuses on enhancing employability by developing technical knowledge, communication skills, grooming standards, and customer handling abilities aligned with industry requirements.
Key Responsibilities:
- Deliver classroom and practical training on:
- Front office operations (check-in/check-out procedures, reservations, billing)
- Guest handling and customer service etiquette
- Telephone and email communication
- Grooming and professional behavior
- Hospitality standards and protocols
- Develop and implement training plans, lesson modules, and assessment tools
- Conduct soft skills and personality development sessions
- Monitor trainee progress and provide regular feedback
- Conduct mock interviews and prepare candidates for placements
- Maintain training records, attendance, and performance reports
- Ensure training delivery aligns with industry standards and project guidelines
- Coordinate with placement teams for candidate readiness and job mapping
- Organize practical sessions, role plays, and on-the-job training exposure
Key Skills & Competencies:
- Strong knowledge of hospitality front office operations
- Excellent communication and interpersonal skills
- Training and facilitation skills
- Presentation and classroom management skills
- Basic computer knowledge (MS Office, email communication)
- Ability to mentor and motivate candidates from diverse backgrounds
Educational Qualification:
- Graduate in Hospitality / Hotel Management / Tourism
- Certification in Front Office Operations or Guest Service (preferred)
Experience:
- Minimum 2–5 years of experience in hospitality industry (Front Office / Guest Relations)
- Prior experience in training or teaching will be an added advantage
Role:
Teaching & Training – Other
Industry Type:
NGO / Social Services / Industry Associations
Department:
Teaching & Training
Employment Type:
Full Time, Permanent
Role Category:
Teaching & Training – Other
Education
UG:
Diploma in Tourism, Bachelor of Tourism Studies in Cultural Heritage and Eco-Tourism in Any Specialization